Frequently Asked Questions
How long until my order ships?
Please allow up to 7-14 business days (M-F) for your order to be processed and shipped due to every order being purposely made for you!
How long will shipping take?
All orders ship via USPS Priority and should arrive in 2-3 business days for domestic orders.
You will receive an e-mail with tracking number once your order label is created. Please allow up to 24 hours for tracking information to begin updating.
*Some areas are still experiencing postal delays due to COVID-19. Please be patient with our hard-working postal workers. You can use your tracking number to reach out if you experience extreme delays.
Do you ship internationally?
Unfortunately, while we love all of our customers stateside and abroad. We currently do not ship international.
What is your Return Policy?
Kulture Kreation By Keyz takes pride in handcrafting each order to ensure the quality you deserve.
Due to COVID we have temporarily paused any returns or exchanges and all sales are currently final. USPS prefers all lost item / damage claims be handled by the customer directly. However, please contact us if you have any issues and we’ll do our best to make things right.